FAQs

We're here to help: find everything you need to know here.

General Questions

1 How can I contact customer service?

You can contact our customer service by email at contact@whitegold.space or via the contact form on our website. Our advisors are available from 9 am to 6 pm (French time) to answer all your questions.

2 Do you offer discounts or promotions?

Yes, we regularly offer discounts, promotions, and special offers. To stay informed, subscribe to our newsletter on our website and follow us on social media such as Facebook, Instagram, and Twitter. This way, you'll be among the first to know about our exclusive offers and new products.

3 What is your privacy policy?

We take your privacy very seriously. Our privacy policy describes how we collect, use, and protect your personal information. You can view our full privacy policy on our website, in the "Privacy Policy" section. For any questions or concerns regarding the protection of your personal data, please contact our customer service.

Product-Related Questions

1 Does the necklace really glow in the dark?

Yes, the pendant absorbs light during the day (natural or artificial light) and then emits a soft glow in the dark.

2 Is the material of good quality?

The necklace is made with durable and hypoallergenic materials, suitable for daily wear without irritating the skin.

3 Is this a good gift?

Absolutely! Its elegant design and luminous effect make it a unique and original gift for all occasions.

Shipping and Delivery Questions

1 How long does delivery take?

Delivery times vary depending on your address and the delivery method chosen when placing your order. You can check the estimated delivery time for your address here.

2 How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package on our website or on the official carrier's website.

3 What happens if my order is lost or damaged during transit?

If your order is lost or damaged during transit, please contact our customer service immediately. We will work with the carrier to resolve the issue and guarantee you a replacement or refund, according to your preference.